Welcome New Clients

Welcome to Sanctuary Massage!

We are so excited to welcome you to our studio. To ensure you have the best experience possible, here’s everything you need to know before your first appointment with us.

Before Your Appointment

• Plan Ahead: Appointments are typically booked 2–3 months in advance, so we recommend scheduling early to secure your preferred time and day. In 2024, we booked the entire year by July. Evening appointments are available but fill up quickly.

• Cancellation Policy: You can cancel or reschedule your appointment without a fee if you do so at least 48 hours in advance.

• Reception Hours: Our reception desk is available from 8am to noon, Monday through Wednesday. Reach us at 518-952-1161 or email us anytime at info@sanctuarymassages.com.

• Appointment-Only Studio: Please note that the studio is open by appointment only. Walk-ins are not accepted.

• Payment Details: All appointments must be held with a credit card, even when using a gift certificate. Select "Pay in Person" when booking online—this will secure your appointment without charging your card. You can pay by your preferred method when you arrive. * You can chose to prepay. This will authorize your card the week of your appointment and automatically take a payment the day of.

• Intake Forms: Your confirmation email will include a link to our intake forms and COVID waiver. Completing this form is mandatory to confirm your appointment. If you need assistance, let us know—we’re happy to help!

• What to Wear: Wondering what to wear during your session? Click here to read our blog post for all the details.

• Professional Standards: We are a NYS Licensed therapeutic massage business, prioritizing the safety of both staff and clients. Any inappropriate requests, jokes, or behavior will be immediately reported to local authorities.

At the Time of Your Appointment

• Arrive on Time: Please arrive at your scheduled time—not early. For safety and sanitization, the studio doors will remain locked until we notify you via Mytime Messenger (it will appear as a text).

• Your First Visit: As a new client you will have booked the Introduction Experience. This massage is designed especially for brand new clients and allows us plenty of time to for us to go over your intake and address any questions or concerns you might have. With both the consultation and the hands on time, you can expect your session to last 90 minutes in total.

• Mask Policy: Masks are not required at this time but are subject to change. If you’d prefer your therapist to wear a mask, simply reply to one of your confirmation texts to let us know.

• Cash Payments: If paying with cash, please bring the exact amount. We do not keep much cash on hand and are unable to provide change.

• Wellness Guidelines: If you’re feeling unwell, please cancel your appointment. Massage can exacerbate symptoms, and we want to protect our clients, especially those with compromised immune systems. Additionally, reschedule if you or anyone in your household has been exposed to COVID-19 or has cold/flu-like symptoms.

• Speak Up: While we’re the massage experts, you are the expert on your body! If something feels uncomfortable or you have a question during your session, don’t hesitate to let us know.

We recommend bringing a bottle of water with you and feel free to wear or bring your comfiest clothes to change into after your massage.

We can’t wait to meet you and help you feel your best! If you have any other questions before your appointment, please don’t hesitate to reach out.

See you soon!

— The Sanctuary Massage Team