Welcome New Clients

We want you to have the best experience possible when working with us. Here is some helpful information that you should know before you come in for your first massage with us.

BEFORE YOUR APPOINTMENT

• We usually book appointments 2 weeks to a month in advance. So please plan ahead and book your appointment as early as possible for the best chance at the exact time or day that works the best for you. Don't worry for most appointments you can cancel up to 24 hours before your appointment date.

• Evening appointments are available but they do go fast.

• Our reception hours are from 10am to 2pm Monday through Thursday. Alli can be reached via phone 518-952-1161 during these times or you can email us at info@sanctuarymassages.com

• The studio is only open for appointments. Please do not stop by without an appointment.

• We require all appointments to be held with a credit card, even if you are using a gift certificate. Please use the "PAY IN PERSON" tab when booking online. This will hold your card but not charge or authorize it and you can choose how to pay when you arrive.

• We will be sending you a client Intake/Covid Waiver form. This NEEDS to be filled out at least 24 hours before your appointment or the appointment will be cancelled.

• Curious about what to wear during your session? Click here for a blog post to answer all of these questions.

• We are a NYS Licensed and professional business offering therapeutic massage services. Our number one priority is the safety of our staff and clients. All inappropriate requests, jokes, or behavior will immediately be reported to local police.

At THE TIME OF YOUR APPOINTMENT

• Please arrive on time and not early to your appointment. The studio doors will be locked for safety and sanitizing between appointments.

• We ask that you wait in your vehicle until we send you a message via Mytime Messenger that it is clean and safe for your enter the studio.

• Plan for your first appointment to last 15 to 25 minutes longer than your appointment time. We really want to get to know you and what your needs are for your massage and have an in depth intake. Don't worry this will not cut into your session unless you arrive late.

• We currently do not require you to wear a mask during your massage. This is subject to change.

• If you plan to pay with cash, please have the exact amount you need for the appointment. Due to covid-19 we are not exchanging change or cash and have little on hand at any given time

• Please cancel if you are not feeling well, Massage can make you feel worse and coming in while ill, can pass around germs to our staff and our many immune suppressant clients. Click here to learn more about this Please also make sure that you are following all covid guidelines and reschedule your appointment if you or a member of your household has been exposed to covid-19.

• Don't be afraid to speak up! We may be the experts in massage, but you are the expert on your body. So if you have a question or if something is not comfortable please let us know right away.

If you have any questions at all please do not hesitate to contact us.