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  • Writer's pictureStephanie Cavoli, LMT

Welcome New Clients

Updated: Jan 9

We want you to have the best experience possible when working with us. Here is some helpful information that you should know before you come in for your first massage with us.


BEFORE YOUR APPOINTMENT

  • We usually book appointments a 2 to 3 months in advance. So please plan ahead and book your appointment as early as possible for the best chance at the exact time or day that works the best for you. You can cancel or reschedule your appointment without a cancellation fee as long as you do so 48 prior to your scheduled appointment.

  • Evening appointments are available but they do go fast.

  • Our reception hours are from 10am to 2pm Monday through Thursday. Alli can be reached via phone 518-952-1161 during these times or you can email us at info@sanctuarymassages.com

  • The studio is only open for appointments. Please do not stop by without an appointment.

  • We require all appointments to be held with a credit card, even if you are using a gift certificate. Please use the "PAY IN PERSON" tab when booking online. This will hold your card but not charge or authorize it and you can choose how to pay when you arrive. *please note that online booking is currently paused.

  • Your email confirmation will include a link to our intake forms/covid waiver. You MUST fill this form out in order to confirm our appointment. Failure to fill out this form will result in a cancelled appointment. Please don't hesitate to let us know if you need any help filling it out.

  • Curious about what to wear during your session? Click here for a blog post to answer all of these questions.

  • We are a NYS Licensed and professional business offering therapeutic massage services. Our number one priority is the safety of our staff and clients. All inappropriate requests, jokes, or behavior will immediately be reported to local police.


At THE TIME OF YOUR APPOINTMENT

  • Please arrive on time and not early to your appointment. The studio doors will be locked for safety and sanitizing between appointments.

  • We ask that you wait in your vehicle until we send you a message via Mytime Messenger that it is clean and safe for your enter the studio. This will come through like a text on your phone.

  • Plan for your first appointment to last 15 to 25 minutes longer than your appointment time. We really want to get to know you and what your needs are for your massage and have an in depth intake. Don't worry this will not cut into your session unless you arrive late.

  • We currently do not require you to wear a mask during your massage. This is subject to change. If you would like us to wear a mask, please let us know by replying so to one of your confirmation texts.

  • If you plan to pay with cash, please have the exact amount you need for the appointment. Due to covid-19 we are not exchanging change or cash and have little on hand at any given time

  • Please cancel if you are not feeling well, Massage can make you feel worse and coming in while ill, can pass around germs to our staff and our many immune suppressant clients. Click here to learn more about this Please also make sure that you are following all covid guidelines and reschedule your appointment if you or a member of your household has been exposed to covid-19 or is feeling cold/flu like symptoms.

  • Don't be afraid to speak up! We may be the experts in massage, but you are the expert on your body. So if you have a question or if something is not comfortable please let us know right away.


If you have any questions at all please do not hesitate to contact us.

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