FAQ's

What are your hours?

Our reception is open Monday- Wednesday 3pm to 7pm. 

  Our studio manager, Alli will be available via phone 518-952-1161 or email: Info@sanctuarymassages.com during that time to answer questions, book a massage or purchase a gift certificate. The studio itself is ONLY open by appointment. Please do not walk-in or show up without an appointment.

Appointments are available late afternoon and evenings during the week. 

 Do you only work with people who have fibromyalgia?

We specialize in working with people who struggle with fibromyalgia because we have the experience, education and techniques to help them feel less stress and pain, and to be more comfortable. Our services are all deeply rooted with a focus on the nervous system, making us a great fit for those with stress, anxiety and burnout recovery as well. Every massage is customized just for you. We are not a good fit if you enjoy heavy pressure or are currently pregnant. 

Will my massage hurt?

 The idea that a massage has to be painful to be helpful is a myth. We believe in a more soothing approach to working with the deep muscles rather than just pushing through. While you may find that some areas of your body are more sensitive or tender, generally massage should not be uncomfortable. Please let your massage therapist know right away if any pressure needs to be adjusted to feel most comfortable for you. Gentle massage work can make a large, lasting and therapeutic impact on deeper muscle tissue. 

Do I have to be naked?

Absolutely not. Making sure you feel comfortable and safe is our number one priority. We have a great blog post with more detailed information, click below to read it. 

Click here to understand what is best to and not to wear

What time should I arrive for my appointment? How long should I expect to be there?

Because we require you to fill out intake forms ahead of time, you do not need to arrive early to fill out paperwork. In fact, if you arrive early we may still be with the previous client or sanitizing with the door locked. We will send you a message to let you know the studio is ready for your arrival. Our first session usually runs a bit longer so plan to be at the studio 10-20 minutes longer than your session time. This will vary due to questions and rebooking time.

Do you offer pregnancy Massage?

We do not currently offer pregnancy massage. 

Do you offer couples massage?

We do not currently offer couples massage. 

What forms of payment do you accept?

We accept exact cash, Master Card, Visa Discover, American Express and most HSA/wellness cards.

 Do you accept insurance?

 Unfortunately we do not accept insurance of any kind. We are always happy to recommend but do not currently know of a local therapist who does. We do however accept most wellness cards/hsa issued by your insurance company. A detailed receipt can be requested to send to your insurance company for reimbursement. 

Do you accept Spa Finder or Spa Week Gift Certificates?

Unfortunately we parted ways with both platforms as they took such a big % of the cost as commission and it was no longer sustainable. Spa Finder still has our listing up despite multiple requests to remove it. As of 7/24/26 Spa Week emailed us to inform us of their closing. They are no longer accepting gift cards anywhere. Stating: "Our current position no longer allows us the ability to honor any cards moving forward so all queries should be directed to our counsel at Spaweekwinddown@rosenbergestis.com or (212) 867-6001."

 Do I need to tip my massage therapist?

While we always appreciate it, we never expect to be tipped. If you have enjoyed your session and have the ability to tip we are grateful. If spending extra is not in your budget, we completely understand and are thankful you took the time to work with us. We always love getting great reviews and meeting new people who visit the studio because of kinds words from a loved one.