Welcome New Clients

Updated: Mar 3

Whether you are checking us out for the first time after an internet search or you have been lucky enough to be trying us out with a gift certificate we are thrilled you will be working with us.

You will find that we absolutely love what we do and we genuinely cannot wait to work with you. Below are some really important things for you to know. Our hope is that this info will help you get the best out of your time with us before and during your appointment.

  • We usually book appointments 2 to 3 weeks in advance. So please plan ahead and book your appointment as early as possible for the best chance at the exact time or day that works the best for you.

  • This is especially true for our evening appointments as they are the favorites. We are available Monday and Tuesday evenings and open until 8pm on Wednesdays. Lindsey has select Saturdays available for booking.

  • Our reception is open from 10am to 2pm mon-thurs. Due to covid-19 concerns she is working from home and not in the studio. Feel free to give her a call at 518-952-1161 or email her at Info@sanctuarymassages.com for any help you may need.

  • We require all appointments to be held with a credit card, even if you are using a gift certificate. Please use the "PAY IN PERSON" tab when booking online. This will hold your card but not charge or authorize it and you can choose how to pay when you arrive.

  • If you plan to pay with cash, please have the exact amount you need for the appointment. Due to covid-19 we are not exchanging change or cash and have little on hand at any given time.

  • Check your welcome emails carefully and follow the links needed for your online intake form. We will also be sending a covid-19 screening/waiver form the day of your appointment.

  • When arriving for your appointment please arrive on time and not early. We ask that you wait in your car for us to send you a message that the studio is clean and safe for you to come in before you walk into the building.

  • Plan for your first appointment to last 15 to 25 minutes longer than your appointment time. We really want to get to know you and what your needs are for your massage and have an in depth intake. Don't worry this will not cut into your session unless you arrive late.

  • Please cancel if you are not feeling well, Massage can make you feel worse and coming in while ill, can pass around germs to our staff and our many immune suppressant clients. Click here to learn more about this Please also make sure that you are following all covid guidelines and reschedule your appointment if you or a member of your household has been exposed to covid-19.

  • Don't be afraid to speak up! We may be the experts in massage, but you are the expert on your body. So if you have a question or if something is not comfortable please let us know right away.

  • Curious about what to wear during your session? Click here for a blog post to answer all of these questions.

  • Enjoy you massage!

Choosing which Massage is for you:

There are a lot of modalities out there and often people are a little unsure of what type of massage to get. This is especially true if you are completely new to the studio. Here are some tips!

  • You can't go wrong with our Body Bliss Massage: This session is designed to be custom tailored just for you. The massage will be comprised of multiple types of massage all with your treatment plan in mind. It is considered a full body massage and is available is 60, 75, and 90 minutes.

  • All massage is Therapeutic Massage!

  • The Focus Massage is great to help you hone in on one particular problem area. Often people will choose Neck and Shoulder work, Low back pain, or even just a focus on Hands. Your therapist will listen to your needs and let you know what the best plan is.

  • For those who are unsure about being touched by a stranger, try our popular Face & Scalp Massage, or our Head, Hands, & Feet Massage. These are shorter sessions, and do not require the removal of clothes. This is a great option to see if Massage is a good fit for you.

  • For those of you who would like a little extra Relaxation, choose any of our seasonal spa services. These can be added onto any session above for extra TLC or can be a indulgent service all on it's own. Our herbal spa menu is unlike any in the area, changes seasonally, and is hand crafted by our owner and herbalist Stephanie Cavoli, LMT

  • Deeper Tissue- All of our massage sessions can focus on deeper muscles usually through slower and more repetitious strokes vs sinking an elbow in until it hurts. Ask your therapist about this for more info, as the myth of No Pain No Gain is prevalent in our culture but does not need to be true to get a therapeutic massage. If you happen to just prefer the deeper pressure choose this option that is available with Lindsey only when booking.

  • For those who have been hurt or did not feel listened to by another massage therapist: Please come in and try a session with Stephanie. In fact you can schedule a consultation with her for free. Stephanie has an amazingly therapeutic touch that can be extremely gentle and everyone at the studio is known for listening to their clients. We love to help you discover the positive benefits you can find when you build trust with a therapist who really cares about your needs.

  • Expecting Mothers: Lindsey loves helping you to feel better and as a mom of two she knows first hand what that takes. Choose the pregnancy or postpartum massage for a safe and soothing session that will help to ease those new aches and pains.

  • We have a variety of other services and specialize in working with clients who have Fibromyalgia, or autoimmune disorders. please schedule a consultation with anyone if you have questions.