Studio Policies
Cancellation Policy:
To avoid a cancellation fee of 50% please make sure to cancel any appointments 24 hours in advance of your scheduled session. Please note that certain sales, promotions, or programs as well as LAST MINUTE appointments may have different cancellation terms. Not showing up along with not calling will result in a 100% charge of your original appointment. Please do let us know if you have an emergency. Please do NOT text us as our system is not set up for that. * Sanctuary Massage Staff reserves the right to cancel any appointment due to illness, bad weather or any other issue pertaining to clients or therapists safety. We will do our best to alert you as early as possible via email and to reschedule your appointment as quickly as possible. **While we will always do our best to respect your request to work with a particular therapist we reserve the right to offer another therapist for an equal or similar service should your preferred therapist be unable to keep their scheduled appointment.
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Winter Weather Policy:
Bad weather is never fun to drive in, and white knuckles and tight shoulders will certainly ruin the effects of your massage session. Should you need to cancel your session within 24 hours due to bad weather, the normal cancellation policy will be waived and we will reschedule your session. With that being said, Sanctuary Massage also reserves the right to cancel and reschedule Massage appointments when there is bad weather or should there be unsafe conditions in our parking lot.
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Colds/Flu:
You Need to cancel your appointment should you be experiencing cold or flu like symptoms. Not only is this unsafe for others in the studio but massage during this time may actually make your symptoms worse. Please be advised that your session may be cancelled and rescheduled should your LMT become ill, or you show up for a session with an infection or cold/flu like symptoms. We will do our best to match you up with another therapist if you would like to keep your appointment, but this cannot be guaranteed. Please try to call ahead if you are not feeling well before a session.
Late Policy
Please plan to arrive at your session on time. In most cases your allotted massage time begins when we start your massage. Should you be late we may need to shorten your session out of respect for the other clients scheduled after you. These sessions will still be charged full price.
Should you arrive 15 minutes late, your massage therapist reserves the right
to cancel your session. This will be considered a late cancellation.
Hours: Our reception is open from 10:00am to 2:00pm Monday through Thursday . Due to Covid-19 precautions our receptionist will be working from home and will not be in the studio. During this time you may call in 518-952-1161 to ask questions, book an appointment, or purchase a gift. Our Massage hours are by appointment only. If you have treatment specific questions we suggest you book a free consultation so that you can speak directly with your massage therapist.
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Making an appointment: The easiest way to book an appointment with any of our staff is to click on the ONLINE BOOKING tab at the top right of the screen. From there you can choose the therapist you would like to work with and view their schedule. You may also email us at Info@sanctuarymassages.com for help. If you are calling outside of reception hours leave a message and Alli will get back to you as soon as she can.
Booking using a Gift Certificate or Voucher: Simply book your appointment online as normal for your service. You will be required to use a credit card to hold your appointment. This CC will not be charged when you present the Certificate or Voucher at the time of your appointment. Our booking system will ask if you are paying with a gift certificate, please say yes if this is the case. .
Should you be using a voucher or Spa-finder gift Certificate we reserve the right to verify it prior to your session. We do not offer cash back in return.
2010 - present
2010 - present